Do I have to be 18 or older to order?

Yes. Tobacco products are strictly for adults aged 18 and over. By ordering you confirm you are 18+, and the courier may ask for valid photo ID on delivery.

Where do you deliver?

We ship Australia-wide. Delivery times vary by location — metropolitan areas are generally faster than regional and remote addresses.

How much is shipping?

Shipping is free on orders over A$100.00. For smaller orders, shipping is calculated at checkout before you pay.

What payment methods do you accept?

We accept secure online card payments. Your payment is processed over an encrypted connection — we never see or store your full card details.

How do I track my order?

Once your order ships you'll get a tracking number by email. You can also check progress anytime from your account or the order tracking page using your order number and email.

Can I return an item?

As tobacco products are age-restricted consumables, we can only accept returns for items that arrive damaged, faulty, or incorrect. See our Shipping & Returns page for details.

Do I need an account to order?

You can check out as a guest, but creating an account lets you track orders, view your order history, and check out faster next time.