Frequently asked questions

Yes. Tobacco products are strictly for adults aged 18 and over. By ordering you confirm you are 18+, and the courier may ask for valid photo ID on delivery.

We ship Australia-wide. Delivery times vary by location — metropolitan areas are generally faster than regional and remote addresses.

Express Shipping is free on orders over A$100.00. For smaller orders, Express Shipping is calculated at checkout before you pay.

We currently accept bank transfer (direct deposit). After you place your order you'll see our bank details and your order number on the confirmation page and in your email. Use the order number as the payment reference — we dispatch as soon as the payment arrives, usually within 1 business day.

Once your order ships you'll get a tracking number by email. You can also check progress anytime from your account or the order tracking page using your order number and email.

As tobacco products are age-restricted consumables, we can only accept returns for items that arrive damaged, faulty, or incorrect. See our Shipping & Returns page for details.

You can check out as a guest, but creating an account lets you track orders, view your order history, and check out faster next time.